FAQs
Order Information
Do you charge a delivery fee?
No, We provide Free Shipping service in Malaysia.
Can I exchange products?
We only accept replacement requests for damaged products. If you receive an item damaged during shipping, please contact us at 601128120918 within 7 days of receiving your parcel. Requests beyond this period cannot be accommodated. Thank you for your understanding.
Where can I update my shipping address?
Log in your account - Go to My Account Page - Click on Shipping Addresses - Edit or Update a new Shipping Address.
or Click here
How do I track my order?
Log in your account - Go to My Order Page - Find your order - Click on Track Order - View Tracking Details
Click hereto My Order Page.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address please contact our customer service (+601128120918) within 2 hours of placing your order.
What if I want to cancel my order after I already placed it?
We can change/cancel your order within 24 hours after your purchase. We can't change/cancel your order if it has been packed and shipped. Please reach out to our customer care team for any order inquiries or return.
What payment methods do you accept?
We currently accept all of the main Credit/Debit Cards , E-wallet, Online Bank Transfer, Cash On Delivery (COD)
What is your return policy?
Returns are only accepted if your dog has an allergic reaction to the product. If you need assistance, just give us a call at +60 11 2812 0918
How do I create an account?
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Products
How should I store Big Paws supplements?
We recommend storing Big Paws Perfect Bites below 25°C, dry place, away from direct sunlight. Please make sure the container tightly closed.
Do Big Paws products have an expiration date?
Yes, all our products have an expiration date printed on the label of the bottle.
Can I use Big Paws Perfect Bites if my pet is on medication?
It's important to consult your veterinarian before starting any new supplement if your pet is currently taking medication.
How long does it take to see results from Big Paw Perfect Bites?
Results typically become noticeable within 1-3 months, though some dogs may show improvement in as little as two weeks. The timeframe depends on your dog's individual absorption rate of the product
Can I use Big Paws supplements if my pet is on medication?
It's important to consult your veterinarian before starting any new supplement if your pet is currently taking medication.
What are the ingredients in Big Paws Perfect Bites?
Big Paws contains 4 core natural ingredients: French Coenzyme Q10, US Omega-3,6,9 oils, Netherland goat milk, and US Calcium Carbonate, supplemented with 12 vitamins and 9 essential minerals.
How should I take Big Paws Perfect Bites?
For optimal absorption, divide the daily dosage into morning and evening administrations.
- ⚖️ < 5 kg: 1–2 tablets daily
- ⚖️ 5–10 kg: 2–4 tablets daily
- ⚖️ 11–20 kg: 4–6 tablets daily
- ⚖️ 21–60 kg: 6–8 tablets daily
Tablets can be fed directly or mixed with dog food.
According to the instructions, will it be too many pills for large dogs to eat a lot of this product?
Rest assured, BigPaws is 100% natural and easily absorbed. As a supplement (not medication), it's safe when used as directed. Dosage varies by size, just as larger dogs require more food than smaller breeds.
Big Paws
Where can I get more information about your products?
To make sure all your questions are answered, one of Customer Care agents would love to answer any questions.
Contact us now at +60 11 2812 0918.
Where can I buy Your Products?
You can shop Big Paws Perfect Bites anytime at BigPaws. Our supplements are also available on Shopee, Lazada, Facebook, Instagram, Whatsapp.
Do you have a wholesale program?
At the moment, we don't have a wholesale option available. If you'd like to discuss bulk orders, feel free to reach out to us at [+60 11 2812 0918]!